Bakery & Canteen Supervisor

We are a newly formed, dynamic retail and FMCG bakery operation in Madziva committed to delivering fresh, high-quality, and delicious baked goods to our valued customers. We are looking for a hands-on, results-driven Bakery Supervisor to lead our production and shop-floor team.

• Operations Oversight: Manage daily bakery and canteen operations, ensuring smooth shift handovers, proper equipment readiness, and adherence to standard operating procedures (SOPs).
• Quality Control: Inspect raw ingredients and finished baked and cooked goods to guarantee top standards in taste, freshness, uniformity, and presentation.
• Team Leadership: Supervise, train, and motivate bakery and kitchen staff, create fair work schedules, and conduct performance reviews.
• Cost & Stock Control: Monitor stock levels, manage wastage, verify deliveries, and conduct accurate daily/weekly stock counts.
• Safety & Hygiene: Enforce strict health, hygiene, and safety standards (including HACCP guidelines) across the workspace.
• Customer Service: Resolve customer inquiries or complaints professionally to maintain high satisfaction.

• Education: Diploma in Baking Technology, or a related qualification. (5 'O' Levels including English and Mathematics is a strong advantage).
• Experience: At least 3 years of traceable supervisory experience in a commercial bakery, retail supermarket, or FMCG environment.
• Skills: Excellent leadership, communication, and problem-solving abilities. Ability to work well under pressure in a fast-paced setting.
• Integrity: Honest, reliable, accountable, and detail oriented.