Client Service Consultant

We are looking for a professional, empathetic, and customer-focused Customer Service Consultant (K) to provide exceptional service and administrative support within our Funeral Service branch operations.

• Welcome clients and visitors and direct them appropriately
• Respond to customer enquiries and provide accurate information on products and services
• Verify claims and capture customer information into company systems
• Maintain accurate customer records, files, and correspondence
• Prepare routine reports, letters, and administrative documents
• Process payments, issue receipts, and maintain petty cash records
• Support purchasing and branch administrative activities
• Safeguard and maintain records of clients' personal effects
• Facilitate the handover of personal effects to authorized family representatives
• Maintain strong relationships with internal and external clients
• Ensure compliance with company policies, procedures, and service standards
• Escalate customer complaints, payment issues, and operational concerns when necessary
• Assist in managing feedback, communication, and service quality controls
• Provide general administrative support and reception services to the branch

• Diploma or Certificate in Business Administration, Customer Service, Marketing, or a related field
• Experience in customer service, administration, or front-office operations
• Experience in the funeral services industry will be an added advantage
• Strong communication, interpersonal, and organizational skills
• High level of professionalism, integrity, and attention to detail
• Ability to work effectively under pressure and handle sensitive situations with empathy