Operations Assistant & Customer Experience Assistant

Magnet is a Zimbabwean tech company operating an online marketplace built on speed, trust and convenience. As the Operations & Customer Experience Assistant, you will be the voice of Magnet, handling customer inquiries, order fulfillment, and operational tasks.

• Respond to calls, website chats and WhatsApp inquiries quickly, politely and in clear Ndebele, English and occasionally in Shona.
• Help customers choose and buy with confidence.
• Route complex or high-value orders to the right person.
• Keep order records and tracking systems accurate.
• Log payments and customer details without errors.
• Process and track customer orders end to end.
• Update customers on status and delivery timelines.
• Follow up on pending orders and outstanding payments.
• Carry customer feedback back to the team.

• Fluent written and spoken English, minimum O Level Grade B.
• Computer literate: systems, Google Sheets and email.
• Fast, accurate typing and quick replies under load.
• Based in Bulawayo or nearby and available full-time.
• A qualification or short course in business, marketing, communications, IT or a related field is a plus.
• Retail, telesales, call centre or online selling experience is an advantage.